Gratis leverans. Spårbar hela vägen.

Leverans timelines

Two product categories, two timelines. Both are what we commit to in writing on every order — not aspirations.

• 30–40 days — ice baths, cold plunges, and chillers (Haven, The Cold Plunge, Polar Tub, Arctic Ice Bath, Nordic Barrel, Arctic Chiller).
• 60–70 days — saunas, cryotherapy, and hyperbaric chambers (Nordic Sauna, Valhalla Barrel, Odin's Hall, Aurora Chamber, Hyperbaric Chamber).

Both timelines include production, 48-hour QC under load, crating, customs clearance, and last-mile freight to your address. See the full process for stage-by-stage detail.

What's included

• Gratis freight to your address in every market we ship to.
• Proactive scheduling — your NÖR Specialist confirms a delivery window with you before the unit leaves the factory.
• Real-time tracking by email and SMS.
• An unboxing & setup video kit shipped with every unit.
• Your Specialist on the phone during delivery day for any question.
• A first-use video call within seven days of delivery.

What's not included

NÖR builds and ships. We do not do on-site install. The freight partner delivers to your address; install is arranged by you with a local installer or electrician. For most ice baths and cold plunges that's plug-and-play once positioned. Saunas, cryotherapy, and hyperbaric chambers typically need a local electrician for hookup. We provide install documentation, electrical diagrams, and remote support throughout.

Where we ship

NÖR has a registered sales entity in each market and ships factory-direct to your address.

• North America — United States (USD) and Canada (CAD).
• United Kingdom — GBP, UKCA-marked product.
• European Union — EUR, CE-marked product, ships to all EU member states.
• Norway — NOK, our HQ market.
• Australia & New Zealand — AUD/NZD, SAA/RCM-marked product.
• Singapore — SGD, EMA-marked product.
• United Arab Emirates — AED, ESMA-marked product.
• Saudi Arabia — via authorised distributor.

Customs & duties

NÖR ships from our production facility directly to your country's NÖR entity, which handles customs clearance in your name. Duties and VAT/GST/sales tax appropriate to your region are calculated at checkout and remitted by us — you do not pay duties at delivery.

What if I'm not home for delivery?

Your Specialist confirms a delivery window with you 24–48 hours in advance. The freight partner will reschedule once at no charge if needed. After two missed deliveries, a re-delivery fee from the freight partner may apply.

What if my unit arrives damaged?

Photograph the crate before the freight partner leaves, and the unit on unboxing. Email the photos to service@norplunge.com within 48 hours of delivery. Freight damage is covered by our shipping insurance — we coordinate the claim and ship a replacement at no cost to you.