Service that doesn't end at delivery.
NÖR builds and ships — and we back what we build. Phone and video diagnostics by our team, parts shipped factory-direct, and coordinated repair with the installer who put the unit in. No transatlantic email chains.
From your first call to a fully working unit.
Most service issues are resolved in a single phone or video call. Here's how we structure the response.
Phone & video diagnostic
Same-day callback during business hours in your region. Most chiller, app, and filtration issues resolve here.
No charge under warranty — and free of charge if you're just calling for advice after.
Parts shipped to you
For replaceable components — filters, ozone cartridges, sensors, control boards — we ship factory-direct via courier with a video install guide.
Part itself is free under warranty · Frakt paid by customer at cost.
You hire a local installer
For hands-on repair, you hire a local general contractor, electrician, or qualified tradesperson. NÖR does not perform on-site work. We send technical drawings, the install booklet, and remote video guidance so they know exactly what to do.
Your installer, your timeline, your contract — paid directly to them.
Unit swap
For unrecoverable failures within warranty, we ship a replacement on the next production slot and arrange return freight for the failed unit.
Rare. Built into the unit price, not extra.
Factory-direct. Shipped to you.
Every part on every NÖR product is catalogued and serviceable. Consumables (filters, ozone cartridges, water-treatment kits) are available on a subscription. Service components ship factory-direct on request.
Consumables
Filters, ozone cartridges, sanitiser, water-treatment kits, cedar care oil. Available standalone or on subscription — shipped to your door.
Service components
Control boards, temperature sensors, app modules, drain valves, gaskets, lid hardware. Request via your Specialist; shipped factory-direct via courier.
Major assemblies
Chillers, heating elements, oxygen concentrators, sauna stoves. Replaced by your local installer — we ship the assembly with the install diagrams and stay on the line during the swap.
Need service or a part?
Your NÖR Specialist's direct line is in the welcome pack we sent at order. If you've misplaced it, contact us here and we'll route you in under one business day.